What cookies are
Cookies are small values stored by a browser and returned to a website. Other technologies, including browser storage and requests made by scripts, can also support website functions and visitor measurement. The purpose of a technology matters as well as its name.
Essential cookies
The enquiry form uses a secure session cookie named EUAIC_ENQUIRY, limited to the contact area. It connects email verification, the form and the resulting receipt during your visit. The cookie is marked Secure, HttpOnly and SameSite Strict.
The central Britixo enquiry system uses its own session behind the website bridge. That upstream session is retained on the server and is not exposed as a browser credential.
Optional analytics and live support
Optional analytics and administrator chat invitations are off until you save a choice. Select either purpose separately, allow both, or reject optional services. Rejecting optional services does not prevent you from browsing the website or using the verified-email enquiry form.
Analytics uses native Britixo visitor intelligence to measure page activity, browser and device information, referrers and interactions. If you choose live support without analytics, only the visit and session information needed to identify the current page and deliver an invitation or conversation is enabled; interaction analytics and the additional analytics collector stay off.
The native service is supplied by britixo.co.uk. Its chat interface remains hidden until an administrator initiates a conversation. Existing conversations may continue after a human invitation while live support remains enabled. Waiting updates after an invitation can be automated.
Your privacy choices
Use the Privacy choices control or the Privacy choices link in the footer of any page to review or withdraw your choices. The settings apply to this website in this browser; they are not shared automatically with another Britixo brand or domain.
Both optional choices start unchecked. Allow all, Reject optional and Save choices are available together. A browser Do Not Track or Global Privacy Control signal keeps analytics off. You can still explicitly choose administrator chat invitations without enabling analytics.
Withdrawing a choice stops the current optional integration, hides its chat interface and clears its owned visitor, session and chat-position identifiers. Any active browser voice connection is stopped. A partial change or re-enabling a service that has already loaded may refresh the page; save unsent enquiry text before making that change. A complete withdrawal takes effect without a refresh.
If this browser cannot save a preference, optional services remain off on the current page and the control explains the problem. If another tab withdraws a choice, the current tab stops optional activity; a new grant in another tab takes effect on a subsequent page load.
Your preference is stored locally for up to 180 days using britixo_privacy_v1. It contains the two choices, a version and dates; it does not create a visitor identifier. After expiry, the next page load asks you to choose again. This preference is needed to remember and honour your selection.
When enabled, native visitor identifiers use vi_visitor_key and, for analytics, vi_visitor_id_v143 in local storage. Session identifiers use vi_session_key and, for analytics, vi_session_id_v143 in session storage. Native chat state and position use session-storage keys starting with vi_chat_state_ and vi_chat_position_. Session storage follows the browser session; local identifiers remain until withdrawal, the next visit after preference expiry, or browser deletion.
JavaScript is required to operate the preference control and optional integration. Without it, optional visitor scripts do not run. The enquiry privacy acknowledgement relates to your enquiry and is separate from these optional website choices.
Managing cookies
You can also restrict cookies and scripts through your browser. Blocking or clearing the secure enquiry session can interrupt email verification or submission, so retain any reference already received and use the form’s recovery route if an outcome is uncertain.
For assistance with a form or privacy question, call 0330 190 1979, use an existing Britixo account, or contact us through the enquiry form. Clearing browser storage also removes saved website preferences.
Cookie review process
This notice describes the current website integration. When visitor services, storage or enquiry functions change, their purpose, configuration and related information should be reviewed. The use of a technical setting does not, by itself, establish a lawful basis for processing or an exemption from applicable storage and access rules.