Who this policy applies to
This policy applies to visitors who browse the EUAIC website, submit an enquiry, request a discussion, communicate with the team or interact with website forms and business contact routes.
Controller information
Britixo Software Solutions UK Ltd., company number 17170769, is the organisation responsible for this website and its enquiry records. Its registered office is Unit 5-6 Titford Lane, Rowley Regis, B65 0PY, United Kingdom. EUAIC is a Britixo brand.
Raise privacy questions through the EUAIC contact form or the contact details in Britixo’s published privacy policy. Include an existing reference where relevant and only the information needed to identify the request.
Information we may collect
For an enquiry, we request your name, verified email, enquiry topic, project role, timeframe, message and a privacy acknowledgement. Organisation is required for business and adviser roles. Telephone, AI estate size and current tools are optional. We also keep the ticket reference and correspondence needed to respond.
Website and visitor-intelligence records can include pages visited, referrer, device and browser information, IP address and interaction or chat information. Please do not submit credentials, confidential prompts, customer datasets or unnecessary sensitive personal information.
How information is used
Enquiry information is used to verify the contact address, create a support record in Britixo, assess your requirements and respond. Verification codes expire and are not intended as a permanent account credential. An accepted submission receives a ticket reference and a branded email confirmation.
Native Britixo visitor intelligence is enabled only for the optional purposes you select in Privacy choices: analytics, administrator chat invitations, or both. The separate acknowledgement on the enquiry form concerns that enquiry; it does not enable visitor tracking or chat.
Lawful basis overview
Depending on context, processing may be based on legitimate interests in responding to business enquiries, taking steps before entering into a contract, performing a contract, complying with legal obligations or consent where consent is specifically requested.
Sharing information
Information may be shared with authorised staff, professional advisers, hosting and IT providers, communication providers, CRM or support tools and other suppliers needed to operate the website or respond to enquiries. Information is not sold as a visitor data product.
Retention
Valid idle enquiry rate-limit records become eligible for deletion after 24 hours and are checked by an hourly maintenance sweep. Active, malformed or unsafe records are retained for review. This schedule applies to abuse-prevention counters; it does not set the retention period for enquiry tickets, correspondence or other service records.
Website enquiry and communication records are kept only for as long as reasonably needed for the purpose collected, business follow-up, legal compliance, dispute handling, security review or record keeping. Retention periods may vary depending on the nature of the enquiry and any resulting contract.
Your rights
Depending on applicable law and circumstances, individuals may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent where consent is used, and complain to a supervisory authority such as the UK Information Commissioner’s Office.
Security
The website uses HTTPS. Enquiry processing uses email verification, protected sessions, validation, rate limits and access controls around the central ticket system. These measures reduce risk; they are not a guarantee against every incident.
For a contracted AI application, access permissions, hosting, data locations, retention and security responsibilities must be assessed and agreed for that implementation. The public website is not a place to upload a technical evidence pack.
Children and inappropriate submissions
The EUAIC website is intended for business and professional audiences. It is not designed for children, consumer social networking or public submission of sensitive personal data. Visitors should avoid sending unnecessary special category data, confidential customer data, passwords, financial records or third-party personal data through general enquiry forms.
International access
The website may be viewed from different countries, but business communications, hosting arrangements and supplier tools may involve locations that differ from the visitor’s location. Where a formal service involves international transfers of personal data, the relevant contract and data processing terms should explain the applicable safeguards.
Accuracy and updates
If a visitor believes information submitted through the website is inaccurate or out of date, they can request correction. EUAIC may also update contact records where reasonable to maintain accurate communication history, prevent duplicate enquiries and ensure business follow-up is handled professionally.
Visitor intelligence and chat
Optional native Britixo analytics and administrator chat invitations are disabled until you save your choices. Analytics and live support are separate purposes. Your browser’s Do Not Track or Global Privacy Control signal keeps analytics off; you can still explicitly choose live support without analytics.
The native service is supplied from britixo.co.uk. Its chat interface stays hidden until an administrator initiates a conversation. Waiting updates after that invitation may be automated. Choosing support alone enables the limited page and session information needed for invitations and conversations, without interaction analytics.
You can change or withdraw your choices through Privacy choices on every page. Withdrawal stops optional activity on the current page, closes active browser voice connections and removes the integration’s owned browser identifiers. It does not retrospectively delete information already received by our systems; use the privacy contact route for an applicable information-rights request.
Browsing and the verified-email enquiry form remain available when optional services are rejected. Chat messages are handled separately from website enquiry tickets. An enquiry acknowledgement does not grant analytics or chat permission.