Who this policy applies to
This policy applies to visitors who browse the EUAIC website, submit an enquiry, request a discussion, communicate with the team or interact with website forms and business contact routes.
Governance & Legal
Privacy Policy
This Privacy Policy explains how personal information may be handled when someone visits the EUAIC website or contacts the team.
This page is written for website visitors, procurement teams, compliance reviewers and prospective customers. It is intended to make EUAIC’s website terms and policy position clear without pretending to be legal advice.
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Govern
Govern
Controller information
For website enquiries and business communications, the relevant company identity is Britixo Software Solutions UK Limited, registered in England & Wales, Company No. 17170769, with registered office at Unit 5-6, Titiford Lane, Rowley Regis, West Midlands, England, B65 0PY.
Information we may collect
We may collect name, organisation, job title, business email address, telephone number, country or region, enquiry subject, project requirements, meeting preferences, communication history, website technical logs and information voluntarily included in messages.
How information is used
Information may be used to respond to enquiries, arrange calls, understand AI compliance requirements, prepare relevant information, manage business relationships, keep communication records, improve website content, protect security and handle legal or regulatory obligations.
Lawful basis overview
Depending on context, processing may be based on legitimate interests in responding to business enquiries, taking steps before entering into a contract, performing a contract, complying with legal obligations or consent where consent is specifically requested.
Sharing information
Information may be shared with authorised staff, professional advisers, hosting and IT providers, communication providers, CRM or support tools and other suppliers needed to operate the website or respond to enquiries. Information is not sold as a visitor data product.
Retention
Website enquiry and communication records are kept only for as long as reasonably needed for the purpose collected, business follow-up, legal compliance, dispute handling, security review or record keeping. Retention periods may vary depending on the nature of the enquiry and any resulting contract.
Your rights
Depending on applicable law and circumstances, individuals may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent where consent is used, and complain to a supervisory authority such as the UK Information Commissioner’s Office.
Security
Reasonable technical and organisational measures should be used to protect website enquiry information, including controlled access, secure hosting practices, HTTPS, maintenance, backup discipline and careful handling of business communication records.
Children and inappropriate submissions
The EUAIC website is intended for business and professional audiences. It is not designed for children, consumer social networking or public submission of sensitive personal data. Visitors should avoid sending unnecessary special category data, confidential customer data, passwords, financial records or third-party personal data through general enquiry forms.
International access
The website may be viewed from different countries, but business communications, hosting arrangements and supplier tools may involve locations that differ from the visitor’s location. Where a formal service involves international transfers of personal data, the relevant contract and data processing terms should explain the applicable safeguards.
Accuracy and updates
If a visitor believes information submitted through the website is inaccurate or out of date, they can request correction. EUAIC may also update contact records where reasonable to maintain accurate communication history, prevent duplicate enquiries and ensure business follow-up is handled professionally.
How this policy should be read
This page is written for website visitors and corporate reviewers. It should be read together with the Legal Notice, Privacy Policy, Cookie Policy and Terms of Use. Where a customer has a signed agreement, order form, statement of work, data processing addendum or service schedule, that document will take priority over this general website wording for the relevant service.
Contact and review
Questions about this policy can be raised through the EUAIC contact route. A useful enquiry should identify the page, the concern, the affected service or communication, and any relevant reference. Policies should be reviewed when the website, service model, supplier stack, cookie configuration, platform features or customer contracting process changes.
Important note
These website policies are written for clear corporate communication. They do not replace a signed agreement, formal legal advice, regulatory advice, security assurance or a customer-specific data processing addendum.
Legal pages
Related EUAIC policies
Use these pages to review privacy, cookies, terms, security, accessibility and responsible AI information in a structured way.
TermsRead EUAIC website terms covering acceptable access, intellectual property, no legal advice, external links and liability boundaries.AccessibilityRead EUAIC accessibility principles for responsive layouts, readable structure, clear navigation and inclusive website improvement.Legal CentreAccess EUAIC legal information including privacy, cookies, terms, legal notice, security, GDPR, accessibility and responsible AI policies.Cookie PolicyRead how the EUAIC website may use essential cookies, analytics cookies, security technologies and visitor preferences.Acceptable UseReview acceptable use expectations for EUAIC website access, enquiry forms, security, communication and responsible conduct.GDPR ComplianceReview EUAIC GDPR principles for website enquiries, data minimisation, retention, rights requests and responsible communication.Data ProcessingRead EUAIC data processing information covering customer instructions, controller and processor roles, security and sub-processor review.Security StatementReview EUAIC security principles for website protection, access control, monitoring, maintenance and responsible reporting.Sub-processorsReview how EUAIC may approach third-party providers, hosting, infrastructure, analytics, communication tools and customer review.Service LevelsUnderstand EUAIC service level themes for availability, planned maintenance, support expectations and incident handling.Refunds & CancellationReview EUAIC refund and cancellation principles for subscriptions, implementation, consulting, custom work and agreed contracts.Anti-SpamRead EUAIC anti-spam principles for responsible business emails, communication quality, unsubscribe handling and sender reputation.Intellectual PropertyReview EUAIC intellectual property rules for website content, branding, graphics, software descriptions and design materials.ComplaintsLearn how to raise EUAIC website, enquiry, service, privacy, security, accessibility or billing concerns for professional review and response.Responsible AIReview EUAIC responsible AI principles covering governance, oversight, transparency, evidence, risk review and accountability.AI Governance DisclaimerRead the EUAIC disclaimer explaining that AI compliance information is general and does not replace professional advice.Legal NoticeReview EUAIC legal notice information including company identity, website ownership, intellectual property and professional advice limitations.Responsible DisclosureRead EUAIC responsible disclosure expectations for reporting security issues safely, privately and without unauthorised exploitation.Data RetentionReview EUAIC data retention principles for enquiries, communication records, website logs, service records and deletion requests.Modern SlaveryRead EUAIC’s modern slavery and ethical trading statement for responsible business conduct and supplier awareness.Equality & InclusionRead EUAIC’s equality, diversity and inclusion statement for respectful access, communication and responsible business culture.
Questions
Frequently asked questions
Does EUAIC sell enquiry data?
No. The policy is written for business enquiry handling, communication and website operation, not selling visitor information.
Can information be corrected?
Yes. Visitors can ask for correction of information they submitted.
Can visitors complain to the ICO?
Individuals may complain to the UK Information Commissioner’s Office if they believe their data protection rights have been infringed.