Existing customers
Use your agreed support route or Britixo MyAccount to report an issue with an existing service. Include the affected service, when the issue started, its impact and any ticket reference. Avoid sending credentials or sensitive production records through a general website form.
Following up an enquiry
Keep the EUAIC reference shown after submission and in the confirmation email. Our team can use it to locate the request. A received enquiry is not a commitment to a service, response time or implementation date; the next steps will be agreed with you.
Planning a new application
Describe your AI use, the teams involved and the decisions or evidence you need to organise. A high-level description is enough for the first conversation. Legal assessments, platform configuration and integration requirements can then be scoped with the relevant specialists.