Contract-first approach
Refunds and cancellations depend on the product, service, proposal, subscription, delivery stage, billing period and contract. This page does not override a signed agreement, order form or approved service terms.
Subscriptions
For subscription services, billing cycles, renewal dates, trial periods, cancellation rights, notice periods and access changes should be set out in the applicable order or platform terms.
Professional services
Implementation, configuration, consulting, development or custom work may involve reserved capacity, discovery, planning, third-party costs and completed work. Refunds may not be available once work has started unless agreed in writing or required by law.
How to request review
Customers should raise refund or cancellation questions promptly with invoice, order, account, service and reason details so the request can be reviewed against the relevant agreement.
Access after cancellation
Access, data export, deletion, retention and support after cancellation should be handled according to the relevant contract, platform terms and data processing arrangements.
Trials and demonstrations
If a trial, demonstration or evaluation access is offered, the scope, duration, limitations, data handling and conversion to paid service should be clear before use. Trial access does not necessarily create a refund right or ongoing service entitlement.
Bespoke work
Bespoke configuration, integration, development, migration, implementation, training or consulting may require planning and reserved technical capacity. Charges for completed work, committed third-party costs or time already spent may not be refundable unless the agreement says otherwise.
Billing disputes
Billing concerns should be raised promptly with invoice number, customer details, service period, disputed amount and reason. Undisputed amounts may remain payable according to the applicable terms.