Contract-first approach
Refunds and cancellations depend on the product, service, proposal, subscription, delivery stage, billing period and contract. This page does not override a signed agreement, order form or approved service terms.
Governance & Legal
Refund and Cancellation Policy
This page explains general refund and cancellation principles for EUAIC-related enquiries and services.
This page is written for website visitors, procurement teams, compliance reviewers and prospective customers. It is intended to make EUAIC’s website terms and policy position clear without pretending to be legal advice.
AIEU
Read policy
Check scope
Review responsibilities
Contact EUAIC
Govern
Govern
Subscriptions
For subscription services, billing cycles, renewal dates, trial periods, cancellation rights, notice periods and access changes should be set out in the applicable order or platform terms.
Professional services
Implementation, configuration, consulting, development or custom work may involve reserved capacity, discovery, planning, third-party costs and completed work. Refunds may not be available once work has started unless agreed in writing or required by law.
How to request review
Customers should raise refund or cancellation questions promptly with invoice, order, account, service and reason details so the request can be reviewed against the relevant agreement.
Access after cancellation
Access, data export, deletion, retention and support after cancellation should be handled according to the relevant contract, platform terms and data processing arrangements.
Trials and demonstrations
If a trial, demonstration or evaluation access is offered, the scope, duration, limitations, data handling and conversion to paid service should be clear before use. Trial access does not necessarily create a refund right or ongoing service entitlement.
Bespoke work
Bespoke configuration, integration, development, migration, implementation, training or consulting may require planning and reserved technical capacity. Charges for completed work, committed third-party costs or time already spent may not be refundable unless the agreement says otherwise.
Billing disputes
Billing concerns should be raised promptly with invoice number, customer details, service period, disputed amount and reason. Undisputed amounts may remain payable according to the applicable terms.
How this policy should be read
This page is written for website visitors and corporate reviewers. It should be read together with the Legal Notice, Privacy Policy, Cookie Policy and Terms of Use. Where a customer has a signed agreement, order form, statement of work, data processing addendum or service schedule, that document will take priority over this general website wording for the relevant service.
Contact and review
Questions about this policy can be raised through the EUAIC contact route. A useful enquiry should identify the page, the concern, the affected service or communication, and any relevant reference. Policies should be reviewed when the website, service model, supplier stack, cookie configuration, platform features or customer contracting process changes.
Important note
These website policies are written for clear corporate communication. They do not replace a signed agreement, formal legal advice, regulatory advice, security assurance or a customer-specific data processing addendum.
Legal pages
Related EUAIC policies
Use these pages to review privacy, cookies, terms, security, accessibility and responsible AI information in a structured way.
Privacy PolicyUnderstand how EUAIC handles website enquiries, business contact details, communication records, privacy rights and retention.TermsRead EUAIC website terms covering acceptable access, intellectual property, no legal advice, external links and liability boundaries.AccessibilityRead EUAIC accessibility principles for responsive layouts, readable structure, clear navigation and inclusive website improvement.Legal CentreAccess EUAIC legal information including privacy, cookies, terms, legal notice, security, GDPR, accessibility and responsible AI policies.Cookie PolicyRead how the EUAIC website may use essential cookies, analytics cookies, security technologies and visitor preferences.Acceptable UseReview acceptable use expectations for EUAIC website access, enquiry forms, security, communication and responsible conduct.GDPR ComplianceReview EUAIC GDPR principles for website enquiries, data minimisation, retention, rights requests and responsible communication.Data ProcessingRead EUAIC data processing information covering customer instructions, controller and processor roles, security and sub-processor review.Security StatementReview EUAIC security principles for website protection, access control, monitoring, maintenance and responsible reporting.Sub-processorsReview how EUAIC may approach third-party providers, hosting, infrastructure, analytics, communication tools and customer review.Service LevelsUnderstand EUAIC service level themes for availability, planned maintenance, support expectations and incident handling.Anti-SpamRead EUAIC anti-spam principles for responsible business emails, communication quality, unsubscribe handling and sender reputation.Intellectual PropertyReview EUAIC intellectual property rules for website content, branding, graphics, software descriptions and design materials.ComplaintsLearn how to raise EUAIC website, enquiry, service, privacy, security, accessibility or billing concerns for professional review and response.Responsible AIReview EUAIC responsible AI principles covering governance, oversight, transparency, evidence, risk review and accountability.AI Governance DisclaimerRead the EUAIC disclaimer explaining that AI compliance information is general and does not replace professional advice.Legal NoticeReview EUAIC legal notice information including company identity, website ownership, intellectual property and professional advice limitations.Responsible DisclosureRead EUAIC responsible disclosure expectations for reporting security issues safely, privately and without unauthorised exploitation.Data RetentionReview EUAIC data retention principles for enquiries, communication records, website logs, service records and deletion requests.Modern SlaveryRead EUAIC’s modern slavery and ethical trading statement for responsible business conduct and supplier awareness.Equality & InclusionRead EUAIC’s equality, diversity and inclusion statement for respectful access, communication and responsible business culture.
Questions
Frequently asked questions
Are refunds automatic?
No. They depend on service type, agreement, delivery stage and applicable law.
Can subscriptions be cancelled?
Cancellation rights should be checked in the relevant terms.
Does this override a contract?
No. Signed terms take priority.